Tag Archive for: online guest reviews

A Hotel That Fines Guests $500 for a Thumbs Down? Why Online Guest Reviews Matter More than Ever

Hotels dream of instant internet renown, just not the kind Union Street Guest House experienced this week.

To recap if you were stranded on a net-free island, word got out that this self-described boutique hotel in New York’s Hudson Valley charged $500 for negative reviews posted by wedding party guests. Read more