The news last week that the New York Hilton-Midtown plans to stop offering room service later this summer was a shocker. Envisioning a big player like the 1,980-room Hilton without food-bearing, cart-pushing servers is, at first blush, like imagining a hotel without fresh towels or porters or doors that lock.
Room service has been a basic amenity since it was popularized by the Waldorf Hotel, the 1893 forebear of the Waldorf=Astoria.
I know I’m a fan. I can recall a litany of memorable room service deliveries from a romantic breakfast for two at the Four Seasons New York, complete with a rolling white-clothed table bearing lemon ricotta pancakes nestled in a warming cupboard, to the midnight coffee – in a silver pot next to an orchid in a bud vase – my jetlagged husband and I poured happily at Honolulu’s Royal Hawaiian. Read more