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Is The Hotel Check-in Desk Dead — And Does It Matter?

No check-in desk at the Yotel, but a robot stores your bags.

No check-in desk at the Yotel, but a robot stores your bags.

The massive, inquisition-style check-in desk, once as basic to hotels as beds, pillows and running water, occupies a spot high on the endangered amenity list. But so, in some cases, do check-in staff members. Read more